![]() Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. Otherwise, it is very important that international callers dial the UITF format exactly as indicated. NOTE: Smart Phone users may use the 1-800 numbers shown in the table below. Outside North America: 1-61 (or see the list below) If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: You have successfully reactivated your soft token. Enter the Registration Code into Self-Service and click Next. Your Device will display a Registration Code that you must enter into Self-Service to complete the process.Ĩ. On your iPhone, enter the new Serial Number and Activation Code from the Self-Service module into the application and select Save.ħ. You will be provided with information required to create a new soft token.Ħ. Confirm that you are absolutely sure you wish to delete the current soft token and replace it with a new one by selecting Yes.ĥ. This tutorial will show you how to install and activate minitool mobile recovery. Download Microsoft Authenticator Use simple, fast, and highly secure two-factor authentication across apps. Please note, if you are requesting a login reset for your patient portal, activation codes are mailed to you through USPS. Select Recreate my soft token since I deleted it from my device.Ĥ. ![]() Login to your account and answer the Security Challenge question.ģ. Step 2 of 2: Log into Manage My account and inform the system the soft token identity has been deletedĢ. You will see the following screen where you can enter the new activation information that will be provided by the Self-Service module. Select Reactivate again to confirm that you want to clear the identity data. You will see the following warning screen:ħ. In the identity specific settings, select Reactivate to clear your existing soft token identity.Ħ. In this example, press on the AnyBank identity.Ĥ. Your Android device may run into specific issues like black screen, broken screen or unresponsive screen. On the Settings page press on the soft token identity that you want to reactivate. On the initial screen, press the gear icon circled in red to open the settings screen.ģ. Enter your PIN to access the application.Ģ. Open the Entrust Identity Guard Mobile application. Select removal type then follow the simple steps below.2) Log into the Self-Service Module and inform the system the soft token identity has been deletedġ. Please Note: If a Google account password is changed before performing the reset instead of being fully removed the message "Please sign in using one of the owners accounts for this device" will appear. This indicates the Google account on the phone is now locked for 72 hours and you must wait for it to reset. ![]() Therefore it is recommended that the account is removed before the factory reset takes place to ensure the account is fully removed. For example, if a phone is factory reset with the Google account logged in, the phone will still ask for those credentials once switched back on. In most cases, a factory reset does not remove the activation lock from the device. For Samsung phones it is possible to enable both types of activation locks (Activation Lock and Factory Reset Protection), in which case you would need to remove both. A device that has been activation locked is unusable to anyone other than yourself.īoth Google and Samsung have their own activation lock setup, and as such have different methods of removal. For this reason, if you are returning your device for repair or replacement, or simply selling it on, you must disable the activation lock beforehand. To avoid this scenario, its always recommended to get an official Dr.Fone activation code and email address and use it to activate your Dr.Fone account. ![]() Should you lose your phone, or have it stolen, an activation lock will prevent someone from gaining access to it. Or Samsung Factory Reset Protection (FRP) How do I remove the Android Activation Lock
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